Buy a voucher.
Book anything.
Voyacher is a Qatar-based travel platform built around a single idea — purchase a digital voucher in QAR, then use it to book any service on the platform. Flights, Umrah packages, healthcare travel, tours. One balance. Every journey.
Client
Voyasa Travels
Platform
Web (Responsive)
Role
Product Designer — End-to-End
Market
Qatar · QAR-first
01 / Overview
Voyacher is not a typical travel booking platform. At its core, it's a voucher ecosystem — users buy a QAR-denominated digital voucher and use that balance to book anything the platform offers.
“The hardest design problem wasn't building six service flows. It was making the voucher feel like the natural, obvious way to start — not a workaround.”
6
Redemption services
6
Voucher denominations
1
Unified design system
100%
Dev-ready Figma
02 / The Problem
Travel platforms overwhelm. Voyacher had to unify.
Voyasa Travels needed to offer six very different services — each with its own booking logic, pricing structure, and emotional context — without making users feel like they're navigating six separate apps.
Fragmented Services
Six product categories — flights, Umrah, healthcare, tours, BNPL, support — each with different logic. Without a unifying layer, the experience fractures.
Payment Friction
Re-entering payment details for each booking creates drop-off. A pre-loaded voucher wallet removes that friction entirely — the balance is already there.
No Gift or Corporate Use
Companies and individuals needed a way to gift travel. You can't gift a flight search. But you can gift a QAR 2,500 voucher — and let the recipient choose their journey.
03 / Platform
Buy → Wallet → Redeem. The voucher loop.
The entire platform runs on one loop — buy a voucher, hold it in your wallet, redeem it on any service. Six services. One balance. Every journey.
01
Buy a Voucher
Choose QAR 50–5,000. For yourself or as a gift. Instant delivery to your wallet.
02
Your Wallet
Check balance, view active vouchers, manage transfers — one place.
03
Redeem Anywhere
Apply your balance at checkout — flights, Umrah, healthcare, tours. One tap.
Flights
Domestic & international
Hajj & Umrah
Sacred journey packages
Healthcare Travel
UK hospitals · QAR pricing
International Tours
Europe · Middle East · beyond
Fly Now, Pay Later
0% interest · voucher + BNPL
Gift & Corporate
P2P transfer · OTP secured
04 / Transfer
Send your balance. Three steps. OTP secured.
Peer-to-peer voucher transfer with live balance tracking and OTP verification — every step explicit, reversible until confirmed.
Enter Amount
Choose how much to send. Remaining balance updates live — never over-send.
Recipient
Phone number or username. Display name preview confirms the right person.
OTP Confirm
6-digit code sent to your mobile. Full summary before final confirmation.
05 / Decisions
The decisions that held the voucher model together.
A voucher-first platform only works if the voucher feels like an asset — not a constraint. These four decisions ensured that.
Decision
Voucher nudge, never a blocker
Why
Forcing voucher use at checkout would create anxiety and abandonment. The balance appears as a helpful prompt — users can ignore it and pay normally.
Outcome
User agency preserved. Voucher feels like a benefit, not a restriction.
Decision
QAR everywhere, always
Why
The voucher balance is in QAR. If service pricing appeared in foreign currency, the redemption moment would create friction and distrust.
Outcome
Seamless voucher application. Zero currency confusion at any point.
Decision
OTP as a trust signal, not a hurdle
Why
Money transfers require a moment of visible security. The OTP step was designed to feel reassuring — a confirmation that the system is protecting the user, not slowing them down.
Outcome
Users feel protected. Transfer flow completes with confidence.
Decision
What happens next — always visible
Why
After every voucher purchase, every service booking, every transfer — the confirmation screen shows what happens next.
Outcome
Reduced post-booking anxiety. Clear next steps build long-term trust.
06 / Outcome
“Voyacher turned six separate travel services into one wallet experience. The voucher isn't a payment method — it's the product. Everything else is where it takes you.”
6
Services unified
6
Denominations
1
Design system
100%
Dev-ready
“Designing Voyacher taught me that the hardest part of complex product design is not making things look good. It is making decisions — about hierarchy, about flow, about what to show and what to hide — that serve very different users without feeling designed for any one of them specifically. The pilgrim booking Umrah and the executive booking a cardiac screening at Cleveland Clinic are both on Voyacher. They both start the same way: buy a voucher.”
— Mohammed Noushad, Product Designer
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